Bigarcher Clothing Refund and Return Policy
At Bigarcher, we strive to provide our customers with top-quality clothing and exceptional service. We understand that sometimes you may need to return or exchange an item, and we are here to make the process as simple and smooth as possible. Below are the details of our refund and return policy to help you shop with confidence.
Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must meet the following criteria:
- Condition: The item must be unused, unwashed, and free from any signs of wear or damage.
- Packaging: Items should be returned in their original packaging, with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required to complete the return process.
How to Initiate a Return:
- Contact Our Team: Email us at returns@bigarcher.com with your order details, including the order number and reason for the return.
- Receive Approval: Once we review your request, we will send you a return authorization and instructions for shipping the item back.
- Send Back the Item: Use the provided return shipping label to send the item to our return address. Ensure it is securely packaged to prevent damage during transit.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note:
- Partial Refunds: Items returned that do not meet our return criteria (e.g., damaged or missing tags) may qualify for a partial refund at our discretion.
- Original Shipping Fees: The original shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
If you need to exchange an item for a different size, color, or style, we’re happy to assist you. Please follow these steps:
- Contact Us: Email exchanges@bigarcher.com with your order number and details of the item you wish to exchange.
- Check Availability: We will confirm the availability of the replacement item and guide you through the exchange process.
- Return and Reship: Return the original item following our return procedure. We will ship the replacement item once the original is received and inspected.
Non-Returnable and Non-Refundable Items
Certain items are not eligible for return or refund. These include:
- Final Sale Items: Products marked as “Final Sale” are not returnable.
- Intimate Apparel: For hygiene reasons, undergarments and swimwear cannot be returned or exchanged.
- Customized Products: Items that have been personalized or custom-made according to your specifications.
Damaged or Defective Items
Your satisfaction is important to us. If you receive a damaged or defective item, please contact us within 7 days of receiving your order:
- Report the Issue: Email support@bigarcher.com with your order number, a description of the issue, and photos of the damaged or defective item.
- Resolution Options: Depending on the situation, we will offer a replacement, a full refund, or store credit, including covering return shipping costs if applicable.
Return Shipping Costs
- Customer Responsibility: If the return is due to a change of mind or preference, the customer is responsible for the return shipping costs.
- Bigarcher Responsibility: If the return is due to a defective or incorrect item sent by us, we will cover the return shipping costs.
Processing Time
Please allow up to 14 business days for your return to be processed and your refund or exchange to be completed. We will keep you updated throughout the process via email.
Contact Us
For any questions or concerns about our refund and return policy, please reach out to our customer support team at support@bigarcher.com or call us at (123) 456-7890. We’re here to help and ensure your shopping experience with Bigarcher is a positive one.
Thank you for choosing Bigarcher for your clothing needs. We appreciate your business and look forward to serving you again!
This comprehensive policy covers all aspects of returns and refunds, ensuring clarity and convenience for your customers.
